1) REFUNDS (ONLY ON SOME PRODUCTS)
Refunds are possible on some products, at our discretion, and only if ALL of the following apply:
- You contact support within 48 hours of purchase (unless a different period is stated on the product page).
- The key has NOT been redeemed/activated/used.
- We confirm the issue is on our side (e.g., the key is invalid/duplicate/not working as advertised).
Refunds will NOT be provided for:
- Keys that have been redeemed/activated/used.
- “I don’t need it anymore”.
- Issues caused by user error or refusal to follow activation instructions.
If a refund is approved, we may provide (a) a replacement key, or (b) a refund to the original payment method, depending on the situation.
2) CHARGEBACKS & PAYMENT DISPUTES (NO CHARGEBACK AGREEMENT)
You agree NOT to file a chargeback or payment dispute without contacting SELLAUTHG first and giving us a chance to resolve the problem.
Any unauthorized chargeback, false dispute, or attempt to defraud SELLAUTHG may result in:
- Account/customer ban,
- Order cancellation,
- Loss of refund eligibility,
- Evidence being provided to payment processors, and
- Further action where appropriate.